Return Policy

Timeframes for Claims

• All claims for defective, damaged, or misprinted items must be submitted within 30 days of receiving your order
• If your package is lost in transit, please submit your claim within 30 days of the estimated delivery date
• Manufacturing defects and errors on our part will be handled at our expense

Return Process

Please contact us before returning any items. This helps us process your return more efficiently and ensure you receive proper assistance.

Shipping Address Issues

If the delivery address you provide is incomplete or incorrect:

• Your package will be returned to our facility
• You will be responsible for the cost of reshipping
• We'll need to confirm your correct address before we can reship your order

Unclaimed Packages

For packages that aren't claimed from the delivery carrier:

• The package will be returned to our facility
• You will be responsible for any reshipping costs
• After 30 days, unclaimed items will be donated to charity

Health and Safety Items

For your safety and health protection:

• Face masks and other sealed goods cannot be returned
• These items will be disposed of if returned
• No refunds will be issued for returned sealed items

Size and Fit Issues

• If you need a different size, please contact us before returning
• Size exchanges are handled as new orders
• Original shipping costs are non-refundable
• Return shipping costs are the customer's responsibility

Important Notes

• We recommend contacting us before making any returns
• All returns must be in their original condition
• Items damaged due to customer misuse cannot be returned
• This policy is governed by and interpreted in accordance with the English language

For any questions about returns or to initiate a return, please contact our customer service team.